Apollo Customer Support and Training
Apollo Customer Support
Apollo customers can access our Customer Relationship Management (CRM) system via our Customer Portal. This web-based support service is provided by the best-of-breed software, Salesforce.com, which is available 24/7/365 and is fully integrated with contractually agreed Service Level Agreements:
- Classifications and Priorities
- Support Request and Follow-up Processing
- Response Times and Response Processes
If you already have a user name and password, you can login to the portal by visiting the following link: https://support.aldata.com
If you do not yet have a portal login, but would like one, please click on either the USA or International email link below and include the following information:
- Your name
- Company name
- Phone number
- Products you are using, including version and platform
- Any issues you are currently experiencing
If you do not want a customer portal account, but wish to log a support ticket, you have the following options:
- US customers can contact our support department by phone or by email:
Phone: + 1 877.925.3282 (Option 9)
Email address: apollosupportusa@aldata.com
- For European / International customers please contact support by email:
apollosupportint@aldata.com
For more information on how to use the Customer Portal once you have received your login, click one of the links below for the Customer Portal Training Manual (in English or French):
Customer Portal Training Manual - English
Customer Portal Training Manual - French
Apollo Training
Aldata offers Apollo Space Optimization training workshops to support its suite of products. Workshops are facilitated by experienced trainers on topics such as merchandising, analytics, and total store. Interactive training sessions are held on your location of choice.
Aldata also shares highlights and techniques to help you maximize your Apollo software purchase. Webcasts are designed to incorporate topics suggested directly by our users as well as new product enhancements and new products available.
Aldata is proud to announce the new release of a full suite of products designed to support each step in your Category Management and Merchandising process. 
With the 2012 release we have synchronized the delivery schedule and the naming of all Category Optimization products. With this in mind, certain solutions are now referred to by names you are not familiar with.